Abstract:
In many urban areas around the world, public utilities provide water supply and sanitation (WSS) services. While some of these urban public water and sanitation utilities (“water utilities”) perform well, others suffer from the types of performance issues observed in many public sector entities, such as low operating and investment efficiency. The World Bank is promoting a three-pronged approach to enhance water utilities’ performance: (i) strengthening the operational efficiency of the utility; (ii) improving the governing environment; and (iii) improving access to funding for WSS. This approach lies at the core of the water utility turnaround framework, elaborated in this report.